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Commentary and Discussion From the Retail Community

Supermarkets Placate Customer Grievances

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Several separate complaints about product quality submitted to a major supermarket by Benjamin Bateman of The Guardian elicited only a single response so far. Do retailers actively use customer complaints…

Acme Reclaims Market Share

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Acme Markets Inc. may have stopped the decline in market share that has plagued the Philadelphia region’s largest grocery-store chain for more than a decade. Should Albertson’s continue with…

CVS.com Launches Baby Department

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CVS.com launched a new Baby Department with products and information devoted exclusively to mothers and babies last week. Are retailers fully leveraging the business opportunities associated with breastfeeding?

New Products Make Splash at Seafood Show

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A panel of top industry buyers screened products based on uniqueness and appropriateness to the market to present nine winners at the New Product Conference of the 20th annual International…

Fungi Found Tasty but Ill-labeled

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Quorn, the latest alternative to poultry and ground beef made from a fungus discovered a few decades ago in British soil, arrived in frozen form in U.S. health-food stores mid-January…

Coffee Market Perks up to New Drinkers

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A recent survey reports an increase of 1.8 million new daily coffee drinkers over 2001. Seventy-seven percent of U.S. adults, representing 161 million people, drink coffee on a daily…

Kmart Shakes up Helm

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Kmart Corp. finds itself replacing Chief Executive Chuck Conaway with Chairman James Adamson just three days after announcing it would close 284 stores and cut 22,000 jobs. Does Kmart’s…

Tweens Esteem Appearance over Nutrition

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Eleven- to 13-year-old kids consider outward appearances more important than eating nutritious foods, and early half of tweens consider a parent to be their biggest role model. Will these research…