Hey there, fellow shopper! We all know that sometimes our purchases don’t quite meet our expectations, and that’s okay. With the IKEA return policy, the retailer understands this too, which is why they have a customer-friendly return policy in place. In this guide, I’ll walk you through everything you need to know about the IKEA return policy, ensuring that your experience is smooth and hassle-free.
Returning New and Unopened Products
If you change your mind about a new and unopened product you bought from IKEA, you’re in luck! You have a whopping 365 days to return it and get a full refund. Yes, you read that right—365 days! Just make sure you bring the item back to any IKEA store along with your proof of purchase, and they’ll take care of the rest. It’s great to have that peace of mind, isn’t it?
Returning Open Products
Even if you’ve opened the product, the IKEA return policy still has your back. You can return open items within 180 days from the date of purchase and receive a full refund. So, if you’ve given something a try and it’s just not working out, don’t worry—you still have plenty of time to bring it back and get your money back.
Exceptions to Returns
While the IKEA return policy tries to accommodate most returns, there are a few exceptions to keep in mind. Unfortunately, they cannot accept returns on plants, cut fabric, custom countertops, and as-is products. Also, if you’ve modified the item, if it’s dirty, stained, or damaged, they won’t be able to issue a refund or exchange. I know it’s a bummer, but they have to have some limitations in place.
Easy Removal and Pick-up Services
IKEA knows that convenience matters, and they make it as easy as possible for you to return items. If you have access to the Pick-up service in your area, all you need to do is bring your return to your covered porch, garage, or doorstep. How convenient is that? Just check if this service is available in your market, and you’re good to go.
Dealing with Missing or Damaged Orders
Sometimes things go wrong, and your order may be incomplete, contain damaged products, or not show up at all. Don’t panic—the IKEA return policy is here to help. If any of these situations happen, reach out to their customer support team, and they’ll assist you in resolving the issue promptly. Your satisfaction is their top priority, and they’ll make things right.
Important Things to Keep in Mind
To ensure a smooth return or exchange process, remember to keep your receipt and have a valid government-issued photo ID handy. IKEA retains information from your ID solely for the purpose of authorizing returns, so you don’t have to worry about any privacy concerns.
Getting Your Refund or Exchange
When it comes to refunds, the IKEA return policy will provide them in the same form of payment you used for the original purchase. If your item is damaged and only one part needs replacing, they may be able to ship replacement parts from one of their stores. For the quickest resolution, it’s best to visit an IKEA store with the damaged product or part(s) and bring your order confirmation or receipt. If visiting a store isn’t feasible for you, simply contact their US Customer Support Center at 1-888-888-4532.
Mattress Exchange Policy
Did you buy a mattress from IKEA and realize it’s not the perfect fit for you? No worries—you can exchange it for another mattress within 90 days of purchase.
Be sure to check out our guide to DTC furniture and the impact it has on the industry.
